Products » iRiS Guest Valet
iRiS Guest Valet
The iRiS Guest Valet enables guests to interact through the iPad or other tablet devices from the comfort of their room. Displaying all hotel services, this multi-lingual application allows guests to view what the hotel and its surroundings have to offer, as well as interact and book with ease.
View iRiS Guest Valet Core Services >>
View iRiS Guest Valet Feature List >>
A Wide Range of FeaturesThe Guest Valet gives your guest access to a range of facilities and services on offer at the hotel and externally, see features list for examples. |
Real Time AnalyticsPowerful reporting tool enabling you to spot trends within your hotel and record guest actions to improve your service. |
Increases Profit InternallyA platform for upselling and increasing spending of room service orders or product sales (see trial results below). |
Create Revenue From External SourcesIt opens up potential external revenue streams from affiliated partners, local vendors, shops and services. |
Effective Request ManagementThe advanced management system allows communication with the guest and provides a fully traceable ordering system with multiple warning actions to ensure your hotel never misses a guest request. |
Integrated With Other TechnologiesIt is possible to integrate with other systems in your hotel such as PMS, IPTV, POS, BMS, Reservation systems and Service Monitoring systems |
A Tailored ProductFully personalised to exactly suit your hotel’s brand guidelines, needs and convenience. |
User FriendlyIntuitive design that allows guests of any age or background to navigate easily. |
Guest PersonalisationOptions for Multiple languages, Changeable Font sizing, Child Protection settings and more… |
Feature list
Feature |
Description |
|---|---|
Guest Compendium |
A searchable digital index. Eliminate paper printing costs and allow quick updating. |
Hotel Services |
Request a Porter, an Alarm Call, an Extra Pillow, a plug adaptor or Laundry pick-up and much more, book a taxi, train ticket or organise a nanny. |
Room Service |
Allow guests to make special requests, complex orders, and order multiple items at once all from their iPads. Suggest food and beverage items that go with their order to increase your average spend per order. Present the food with attractive and enticing photography to increase your RevPOR. |
Spa Bookings |
Integrate with spa reservation systems. Provide information on spa facilities and opening times. Promote un-sold time slots and sell spa products. |
In Room Shopping |
Allow guests to buy products from their room or use as a tool for advertising products or shops. Gain revenue from external retailers in exchange for space on the application. |
Restaurant Reservations |
Integrate with in-house reservations system. Sell more tables and promote your menu and specials. Integration with restaurant reservation systems such as RestaurantDiary to allow guests to reserve tables at other restaurants. |
Local Nightlife Information |
Improve guest experience by offering a guide to going out in the local area. Gain additional revenue by offering external restaurants, bars and nightlife advertising space on the application. |
Tours & Activities |
Location information of server |
Image Gallery |
Use the image gallery function to show a range of full screen images for promotion of any item listed on the guest valet |
Digital Press |
Enable guests to read their preferred newspaper or magazine online. |
Maps |
Help your guests navigate the local area or ski field with full screen high quality maps. |
TV & Movies |
Integrate with IPTV to turn your iPad into a remote where you can control the TV, choose a film, watch trailers and view reviews. |
Energy Saving |
Integrates with BMS. Pre-set moods to encourage less energy use |
Climate and Lighting |
Unique interface makes it easy to control heating and lighting in the room. |
Instant Messaging |
Instant messaging of guest requests to staff via PC or mobile devices. Ensure service levels are even more efficient than previously. |
Instant Feedback form |
Send relevant questionnaires prior to check out. Ensure higher percentage of feedback's given. |
Core Services
Service |
Features |
Benefits |
|---|---|---|
Mobile Device Management |
See and manage connected devices |
Control access |
Dashboard |
Interface for reviewing content |
Quick overview of data and tool to help decision making |
Integration Engine |
3rd party application interface tools |
Enables communication to a variety of enterprise, communications and building systems to interact |
Content Management System |
Offers content loading facility into the application |
Hierarchical and authentication led structure |
Language Management System |
Machine translation of content |
Rapid translation process to deliver content from base language to preferred guest language |
Preferences |
Selection centre for guest user preferences |
Provides hotelier and advertisers with profiling and trending information |
Billing |
Publishes billing information collated from various integration points and modules |
Consolidated bill for guest and fast check out facility |
Site Properties |
Location information of server |
Provides ability to deliver location based services from a static point |
iRiS Manager |
Application components for managing guests entries and requests |
Stand alone capability to manage the system without integration to 3rd party applications |
Communication Hub |
Central communications centre for messaging to iPad’s and other mobile devices through the application and 3rd party networks |
Rapid response to requests, plus policy based alerts and escalations to member of staff |
Service Management |
Workflow and user journey drivers that define the hoteliers processes and guest experience when interacting with the application |
Helps tailor the system to the property and makes the accessibility of information and ease of ordering intuitive |
6-Month Trial Results:
- 100% Positive Guest Satisfaction in Surveys
- Up to 49% increase in Room Service REVPOR
- Up to 40% increase in Room Service Average Spend Per Order
- Up to 9% more Hotel Restaurant Reservations
- Up to 30% more in Tours & Attractions Bookings
- Up to 15% more Spa Bookings
