iRiS in-room guest service app outperforms predictions

The iRiS Guest Valet enables guests to interact through iPad or smartphone, from the comfort of their room. Displaying all hotel services, this multi-lingual application allows guests to view what the hotel and its surroundings have to offer, as well as interact and book with ease. In-room dining comes to life, spas become essential, chefs’ daily specials are sent to every room, and promotions can be updated instantly. Guests can shop online, make dinner reservations, book excursions, control their room temperature, surf the web and much more. Enhancing the overall guest experience, this application reduces hotel costs, generates revenue and is environmentally friendly.
 
The success of the iRiS Guest Valet has been demonstrated with exceptional results recently released by a 5* property, rated by Conde Nast’s Hot List 2010. Results over the last five months have revealed a significant uplift in F&B revenue by 30% in rooms running iRiS on iPads vs non iPad rooms. The average order value increased by 40%. In addition, considerable external revenue has been generated through the unique iRiS commercial partnership scheme.
 
“We are delighted to have started working with top quality hotels, offering our cutting edge, guest room service and technology, ensuring that they are leading the way. The iRiS Guest Valet enables the hotels to interact with guests in a way previously not possible, and results are impressive, showing considerable increases in spa treatments booked, room service orders and in-house restaurant bookings.” commented Jason Jefferys, CEO of iRiS Software Systems.