Summary
Key features & benefits
portable panel
The ability to use anywhere in the room, not a fixed point solution such as a PC
based system.
touch screen panel
No external controls, no buttons to worry about. Looks very simple and inviting
to use, all functions are controlled by screen.
wireless/wifi capability
Use anywhere ability, no concerns about wires and connections. Cutting edge technology
providing local WAN. Could also be used to provide a wireless hotspot to the guest
for use of own equipment – e.g. Laptop.
hotel facilities at your fingertips
All the facilities that the Hotel offers – e.g. Room service, house keeping etc
– can be accessed, anytime, anywhere (in-room) at the guests desire.
local area information
Provides information for the guest about local attractions, restaurants, bars, nightlife
etc. to enable them to have an easier more enjoyable time whilst they stay. The
hotelier can sell advertising space inside this feature to the local establishments
to generate an extra revenue stream.
personalise my stayTM
Enables the guest to make specific personal requests just for them. Set their “home”
time, if they want the same breakfast for the duration of their stay they can, order
a newspaper for the duration, set a constant wake up call time, order a regular
taxi or even an automated “do not disturb” for that well earned lie in. This benefits
the hotel by enabling them to be more efficient, better use of resources, offer
a better service to their client. Also will enable the hotel to have this information
on file for future visits from this guest as well as get an understanding of buying
patterns.
multilingual
iRiS Personal ValetTM will offer all the on screen facilities in a variety of languages.
The Hotelier can set up the primary language to receive requests for its staff and
the guest can ask PV to communicate with them in their preferred language choice.
two-way communications between guest and hotel staff
PV offers two way communications for essential information between guest and hotel
staff. Whenever a request is received by the staff they will “ping back” a message
to the guest via their touch sensitive display panel.
dual time zone clock
Global travelling means crossing into many different time zones. PV will allow the
guest to set their “home time” zone as a separate display that runs in tandem with
the local time display.
weather check
It’s not always easy to tell how warm or cold it is outside when you’re happily
ensconced in your temperature perfect hotel room. PV’s simple weather check will
give an up to the minute weather guide so the guest knows what to expect when they
leave the hotel.
live airport information
PV will offer a live feed from the local airport into the guests room so they can
keep track of important arrival or departure information.
view my bill
The guest will easily be able to keep track of what the current total bill is for
their stay as well as a break down of the individual costs of what has been ordered
during their time with the hotel. A clear and transparent offering so the guest
is comfortable with their bill.
advertising space
The PV system will allow advertising space to be sold on areas of the screen as
well as all the local attractions/restaurants & bars that are listed can be sold
to the local establishments to create further revenue streams for the Hotelier.
interactive “back room” displays
An integral part of the PV solution is the back room displays for the hotel staff.
These can be various sizes of touch sensitive, splash proof, LCD displays. They
will display the requests that come from the guests in incremental order and give
the staff the ability to “ping back” key messages to the guest.
managers' PDA Valet
iRiS will install special bespoke software onto a PDA for the Hotel Manager so at
any time he/she can analyze the current situation in regard to guest requests. He/she
will be able to see what’s “hot”, clearly this will increase efficiency and improve
the use of resources.
data tracking and reporting
Through the use by the guest of the iRiS PV the Hotelier will be able to monitor
the usage of the device by each individual guest. This will both give an idea of
guest habits as well as being able to record the individual guests preferences and
desires. This can later be used to hone a 1-1 marketing strategy for each guest
to increase the personalisation of their subsequent visits to the hotel. This will
improve the quality of the stay for the guest and enhance the likelihood of loyalty
towards that hotel.
‘up’ and ‘cross’ selling
When the guest is using the PV for room service this will give the Hotel an ideal
opportunity to offer other products and services with a view to up selling or cross
selling.
reduce costs when updating room menus
If the hotel wishes to update its in-room menu offerings book this can be both costly
in human resource and financials. With the iRiS system the Hotelier only needs to
send a list of the required updates to iRiS HQ via Dashboard and we will deliver
the updates for them, and take care of all the translations in the process, all
via VPN.