Case Studies » Testimonials
Mandarin Oriental, San Fransisco
"As we are working in an ever-changing industry iRiS F&B enables us to offer our customers a truly unique experience. The new technology allows us to customize and update the iPad regularly to include new menu items, information and pictures. Our customers love the touch screen device and I find it leads to a different and interesting kind of discussion in our restaurant. Since its deployment, our guests have so much more information available to them at their fingertips to help them make the right dining choices as well as learn more about our offers."
Nicole Kosta, Director of Food & Beverage, Mandarin Oriental, San Fransisco.
Kempinski Hotel Beijing, Lufthansa Center
"Since using the iRiS F&B application, our customer feedback has been really positive, especially since our guests now have the opportunity to easily switch between English and Chinese languages. When choosing from our selection of wines and other items on the menu, our guests also have much more information available to them to help them make the right choice."
Steffen Opitz, Director of Food & Beverage, Kempinski Hotel Beijing Lufthansa Center.
Sankara Hotel, Nairobi
“The iRiS F&B app is receiving great feedback at Sankara. We pride ourselves in our wine offering and this is now enabling our customers to interact with our menus better. They are more informed and can read about our numerous award winning drinks available at the bar. The team at iRiS Software Systems have been very helpful to ensure the bedding in process was seamless, our drinks menu looks excellent and it is always up to date.”
M.Perera, General Manager, Sankara Hotel Nairobi.
Baglioni Hotel, London
“Since we started working with the iRiS Sommelier, we have seen not only an increase in the amount of wine ordered, but also the value of each order. The presentation of our wine list on the iPad platform brings wines to life, makes us different and certainly engages guests. It has become a focus for guest interaction and enables us to have a more informed conversation with them. Our guests are clearly enjoying the whole experience and so are the team at Baglioni Hotel London.”
Fabrizio Presta, F&B Manager, Baglioni Hotel London.
Kempinski Hotels S.A.
"We were looking for innovative ideas to enhance our guest experience and, after looking at different solutions in the market, decided to pilot the iRis F&B product. We were very pleased with the results as we not only had excellent feedback from our guests but also saw a significant increase in revenue and a measurable return on investment. We are working closely with the iRiS team to carry on innovating around guest services and rolling out the applications across our portfolio of hotels.
We have been very impressed with the collaboration we have had with iRiS and look forward to launching more exciting guest service applications in the future.”
Jeremy Ward, Senior Vice President IT, Kempinski Hotels
Kempinski Hotel Corvinus (see the case study)
“We are always looking to innovate and provide diners with a better experience. The feedback from our customers has been excellent and they are enjoying choosing their wines more than ever. It brings our wine list to life and allows our Sommelier to interact on a different level with the customers.”
Zoltan Tóth, F&B Service Manager, Kempinski Hotel Corvinus